I wouldnt fire her under the circumstances, but reasonable people can manage to contact others once the initial crisis passes. I dont know what field this is, but from the sound of it I would guess retail/food service. Is the employee okay? 9 min. Day -2: Missing Employee confides in Confirming Employee that her car got repossessed and thats why shes taking the bus for the foreseeable future. Heck, its pretty expensive for me, and I havent ridden a bus in years, thank Deity. In order to winin order to surviveyou need reserves. Im not seeing it as something to get angry about. e.g. Know your bottlenecks. Id give this employee the benefit of the doubt, especially if this is uncharacteristic. An argument for these tech giants secretly not being human at all if ever I read one, lol! To everyone being cruel to this employee, I hope that ifdeity forbidyoure ever in a situation where things keep going wrong for you and you need some grace with how you handle it, the people around you offer you more grace than youre extending to this young woman. Mobile phones have created incredriable convience and dependency. Gift. Dont we want to encourage people to move beyond that position? But in the meantime Ive been completely disconnected for apps, from communicating with people unless Im will someone else with a phone or with access to my computer (for things that dont require a verification code sent to my cell #). I can access my email without my phone, but only because I have a computer and separate internet access. Some people are asking why the employee couldnt call the boss from another phone. But it was nice to hear his pipe dream Ill never forget that moment, listening to him, feeling such hope. Nope. When we were having the same sorts of tribulations everywhere, their solution was basically just to tell everyone to work harder. . There should be NO forgiveness for driving drunk ever. This. I assumed she got more hours at her other job and didnt have the heart to tell me. I have always had a strong work ethic and a sense of personal responsibility, but I have fallen on my fair share of hard times and am now more empathetic.. Yeah yeah, not everyone can eat sandwiches, yada yada. Yeah, I didnt want to get screamed at when I quit a job, so I lied too. (still not ok though), Sounds like the no-show was the interviewer though, so no issue with using work email to contact the OP from the office before she left. Also start thinking about events linked by more than a superficial level. Came here to say this. I had forgotten all about the tardy incident . If I had been without a car during that time, Im really not sure what I would have done. So your idea is that no-one who drives under the influence should have as job? Here are a few consequences: Lack of availability for a replacement In some scenarios, you need numbers to finish the job, and being down a man can force co-workers to pick up the slack. The registers at fast food or retail outlets, for example. Five days of no-show, no-call for a non medical or other life/death crisis is not a messed up once. Or private message the business Facebook page or Twitter handle. What about sending a letter vial snail mail? Like, welp, thats already as bad as its gonna get, cant make it any better now, Ill deal with the stuff I need to solve ASAP and apologize/explain the next time I go in. Seems the judgment is in this forum. Fine a pay phone, call 411 to get your companys public phone number, and call them? If she did poor work while she was there, give a poor recommendation. Still very frustrating and I dont like it for you. The department was short handed so we needed a body. I cant use cash to buy public transport tickets where I live. You dont need to call your manager directly or bust, but try to contact someone that can pass a message or put you in touch. Compassion is usually a good thing. Can I collect unemployment if I have been fired for a no call no show? I guess if I had had to call into work (I didnt; Im self-employed and work from home and planned time away from work around the move), I could have looked up the number from my laptop at Dunkin (no way Id have it memorized it would just be a contact in my phone), and begged another customer or maybe a neighbor(?) bane on Instagram: "THE SPAZE III - @ruthinthebardo for many reasons I mean, how do you get a new phone/car/your car back/food, for that matter? This is my situation; should anything happen, especially anything unforeseen, here is what I do.. . Three people quitting in a week, with zero notice, is a message all on its own. My guess is she DID just ghost them to continue working more hours at another job but then either got fired or got her hours reduced and realized she needed her old job after all. LW3: people leave jobs for non-emergency reasons pretty frequently. A few years ago, I was moving to another state. everyone else gets the chance to ghost. I knew he wouldnt take my real reasons to heart, anyway, so I just gave him a bland family reasons answer instead. I thought my shifts were gonna start today, but it ended up starting yesterday and I really need to know if I get penalized for not showing up yesterday by accident. There wasnt this culture of ghosting, of no show/no call. Musk needs to read this. Co-worker was a no show/no call for a week. And I would be hatd pressed to call most people without access to my phone or laptop as all phone numbers are stored in there. Yeah, it sounds like this job is either part-time, or pays so low other part-time jobs are paying more (she got more hours at her other job). 1. She says her phone got stolen on the bus, and her car got repossessed (information that was confirmed by one of my other employees) so she had no way to contact me or get to work. I didnt have my bosses or coworkers cell numbers memorized. Copyright 2007 - 2023 Ask A Manager. Like they will literally sit there not sure what to do when they dont have a fork to eat their mac n cheese rather than grab a dang spoon. I didnt even always have their direct numbers memorized but I always had the main number memorized. The manipulation (oh, this will only take a few minutes meanwhile, all other work is falling through the cracks after day six of only a few minutes) and guilt trips (If you dont do this, well lose this client or would you please contact/pay this client?- the client being ultra-high maintenance and prone to tantrums) is the reason why I nearly had a nervous breakdown a few months ago, because I was already overloaded. Or in 5 days, she couldnt find anyone to give her a ride in to connect with her manager on what is happening? So I decided to walk to the corner store and use my lunch money for the pay phone to call my mom at work, wait to be transferred to her then go back home and wait in the detached garage for someone to let me in. I had a similar situation for an intern I helped manage this winter/spring. Preview E. Larry is joined by award-winning sportswriter and author Sally Jenkins to discuss her new book The Right Call: What Sports Teach Us About Work and Life. The important part is to enforce whatever policy you have consistently and fairly to avoid the impression of discrimination. I live rurally enough that a car is required, as do a lot of folks in the US. I gambled on option 1, it didnt pay off and by the time I arrived hed left and I had no phone. Also: how am I contacting this person Im borrowing a phone off to arrange doing it if I dont have mine and its my only device with internet and calling capacity? Thank you Father for everything, especially for ur love nd grace upon me ND my family No call no show | UPS Union Issues | Page 2 - BrownCafe I got an email from her this morning and Im not sure what to do. 2) plan for 80%-ish capacity. As are all the staff supporting those teachers. Normal humans are not Batman. That shit lives in my contacts list. 5 tips to reduce employee no call, no shows | Workforce.com I was wondering why my coworkers have been doing this but now I totally understand. Meh, I can see a situation where without her phone she wouldnt have her boss phone number or possibly her email if she has 2 factor authentication set up especially if you mix in a bunch of other personal chaos like a car repossession. The new carrier somehow managed to activate the new service and then accidentally deactivate it a couple of hours later. Even dealing with production machinery, running 100% loaded is a bad thing because it means you have no capacity for any small thing to go wrong. Should I rehire this previously reliable employee who has a verified true and terrible life situation thats the only reason she didnt come to work? Im lucky in that I do have a computer I can use as a backup, but theres no guarantee that anyone would be in my office on any given day to answer the phone if I were to google and find a phone to call from. (Links in follow-up comment, in case it gets spam filtered. Make sure you include information regarding the following: How to request time off - the actual procedure How many types of time off do you offer How to manage last-minute personal days and sick days If they were, then the manager wouldnt say Ghost Employee no-call-no-showed; theyd be asking, if anything, Is it appropriate for an employee to let me know through another employee when something happens? (Answer: Yes, absolutely!) "Even if the absence was for an FMLA or ADA. Decide what's best for your company. People simply cannot do A+ work, consistently, all the time, when they are putting in 60 hour workweeks. Btw when she uncharacteristically no-showed for several days, we didnt call her emergency contact to check on her welfare, which would have told us what happened.. Yes! However, if the employee is missing for X number of days, but then returns to work with an adequate explanation, the employer can provide for suspensions or written warnings. They still might not have a bus stop close to home that could connect them to a bus/buses that could get them to work. Personally would let this slide and allow her back. I live in a big city and I have plenty of friends with phones, but if I had a disaster of a day where my mobile was stolen and for some reason I couldnt get to work, theres no way Id remember my bosss number. It is not a big box. Every person teaching five classes is already maxed out. An employee no show or a no call no show means what it sounds like. I was fired for a "no call, no show" after calling in for that shift? Not necessarily the norm though. It sounds like the employee is in a tough situation, and so is OP, staffing-wise. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. The Best Way to Handle Employee No Call No Show - hr bartender (This was before cell phones but I think she found a place to call me. ) If the car was repossessed a few days before all this went down, as opposed to concurrently, it isnt inherently suspicious that the employee would offhandedly mention it to a coworker she was friendly with. Im in a new state with no phone (no GPS to figure out how to get places), no friends/family, and no internet connection to get on my computer to look anything up. Sure. OP specifically said this was very out of character. I dont know why everyone seems to be ignoring the uncharacteristic part. On the other hand, I know my passport number and expiration date by heart as I have to enter it into forms a lot. Did you communicate the termination? 000-000-0000. email@email.com. He was petrified of getting anything less than 100%, so he just didnt do the work. They didnt show for the appointment. Given that LW describes it as decidedly uncharacteristic of her is seems like providing a second chance would be the merciful thing to do here. And either way, the manager doesnt even get a talking-to. ago Shoot- I was blocked by the person that responded to me in this thread! #2: I had a great boss who understood that if he wanted 110% commitment when needed(customer calls with a crisis), there had to be some slack time in between. As a manager I want to know so I can plan, even if its bad news, so I make it easy for people to tell me things (I always congratulate people on leaving for a new job, Im sympathetic to people when theyre sick or have an emergency if theres follow up to be done, it can happen after but I make it easy for people to tell me). How To Deal With No Call, No Show Employees - Sling The last two weeks have really made me question myself as a manager. Sally Jenkins on 'The Right Call: What Sports Teach Us About Work and For example, you could say workers need to let their manager know if they cannot make it to work at least 30 minutes beforehand. Plus your staff is working second jobs and someone got their car repoed? . You cant operate well if any little problem or delay puts your schedule out of whack. What do you use your computers for? She was going through some things and I wanted to give her the benefit of the doubt. The difference here is already been a bit unreliable vs decidedly uncharacteristic of her. Check the employee file to see if there are previous ADA or FMLA accommodations. The lack of empathy or self-awareness is breathtaking. And she had absolutely no way of getting to her email (the email she used to contact the OP), or setting up another burner email? That guy didnt last long about a year. I still would not had someone to do her work to give her that opportunity. I have colleagues at another university who have to use MFA to log on to their computers, but they dont get reception in their basement offices, so they have to trigger the text code, run upstairs to get it, and then run back downstairs before it expires. I think my boss had just emailed her something non-critical, so maybe the intern thought my boss was still online. Here is what Im wondering, re: LW#1. Set The Rules. My point is sometimes people get weird about what they view as a crisis. My card wouldnt work and I had no way of paying for my coffee. Probably be a good idea to ask my husband to program her info into HIS phone but I hadnt thought of doing that until this thread came up. Best practices recommend using multiple communication methods such as text, phone and email. Just the thought that 100% busy is unsustainable. She was hired and presumed to be reliable. You can read it here. The Difficult Issue of "No Call, No Show" Employee Absences - LinkedIn He was also constantly missing his weekly time card submission deadlines. Nuh uh. Which means that if whatever was really going on continues to be a problem or happens again, the OP is going to be left holding the bag at work. Normal humans do not have premade plans for every unforeseen eventuality. If I had my laptop then I could look it up, but if this person got their car repossessed then they might not have access to a computer either. I once had a dept head announce that his goal was to have everyones workload at 80% with 20% of time free for professional development opportunities, education/training, special projects, process improvements, etc. Will do the in my wallet bit as well ! I dont know how many times Ive said to people at work that if everyone is always at max capacity theres no room for innovation and process improvement. 8 ways to deal with no-call, no-show employees - LeaveBoard So even if they didnt have the bosss personal number, they should be able to look up the business and call there to have a message given to the boss. It sounds like they have two part time jobs; its possible that scheduling meant they only missed one shift for Job A, which was out of sight, out of mind while they dealt with Job B/their transportation troubles/their lost phone. *slow clap*. In most cases, this should be no later than within the first hour of your start time. If there was an emergency and I needed to contact her some other way, I would Google the phone number for the front desk at my office and ask them to transfer me to her. Life happens. Taking her back is right. Borrow someone elses phone. Sure she probably could have managed to make the effort, but she had a lot of stuff going on and people in crisis dont always make the best decisions. I would look at the entirety of prior experience with this person and factor that in. Even if youre dealing with a personal emergency, its pretty presumptuous to think that youll still have a job after going 5-days without a single heads-up to your employer. I try to provide about 120% of what I think my field teams can handle in a daynot to rush them, but to provide options. Not everyone has that fortune, and deciding that the employee is lying/lazy/any other number of mean things Ive seen in comments about her because she didnt handle this situation the way some of the commentariat would have is mind boggling to me. When an employee is scheduled for work but doesn't come in or contact you to explain their absence, you're dealing with a no-call/no-show. Certainly faster than snail mail or carrier pigeon. Never rely on just one person to do any one task that cant be delegated or transferred, because when they leave (its when not if) you will be hosed. Everyone start filling out time sheets down to the minute is NOT the way to find out, either you find out by either trying to do things yourself and see how long it takes you, by sitting in on training sessions, by walking around observing, by tracking peoples turnaround of deliverables and compiling the info yourself. I was shocked it even fit. Their work will be entirely composed of fire drills, just moving from one disaster to the next, because they have no time to prevent disasters.
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